About

Why it is called Firsthand.

Because what somebody saw for themselves is worth more than any account of it, and every tool we make exists to keep that on the record.

I went, I looked, and this is what I found. Everything a Regulation 44 report is worth rests on that sentence being true.

The regulation exists because a home’s account of itself is not worth what an independent person’s is. So once a month somebody with no stake in the place turns up, speaks to children where nobody can hear, reads the records, and writes down what they found. They are the instrument. We build what they look through.

Regulation 44 is where we started because it is the plainest case, not the only one. A check made before someone starts work is worth only as much as what somebody actually saw before they signed it off.

Nothing we build is a spotlight and none of it catches anyone out. The work is removing the places where things go unseen — so that the next visit, or the next check, starts from what is already known.

Which name is which

Firsthand is the company. Insight is its first tool.

Firsthand runs the portal you sign in to, and makes the tools you open from it.

Insight is the Regulation 44 tool: prepare the visit, write the report, and send it on your own authority.

A second tool, for onboarding and HR checks, is in development: the checks that come before someone starts, worked through in order, with the evidence kept. If you run these checks now, tell us how. More tools will follow, one job each.

By design

Three things Insight will not do.

Let a provider in.
There are no provider accounts, no sign-off and no gate. Submission depends on your work alone, and nobody at the home can sign in to Insight.
Write your opinion for you.
Nothing machine-written reaches a report without a named person choosing it. When drafting help arrives, it will look different from your own writing and be marked as not yours until you accept it in your own words.
Ask for a child’s name.
Every field for a child or a member of staff takes initials only and refuses a full name. The database is in London.

Who is behind Firsthand

[YOUR NAME] — [ONE SENTENCE: your background in children’s residential care, and why you built this].

Firsthand Social Care Solutions, registered in England and Wales, company number [COMPANY NUMBER].